Distance Education

Instant Self-Service Password Reset

Follow these instructions: http://web.peralta.edu/portal/studentinfo/student-portal-reset-instructions/

Note: If the Instant Self-Service Password Reset doesn’t work email helpdesk@cc.peralta.edu with your first name, last name, student ID number, and a request to have your Portal password reset.

Here are common student questions and answers about the Peralta Portal, Canvas, and Passport.

Question	Answer
I can’t login to the Peralta Portal.	Send an email to helpdesk@cc.peralta.edu with your first name, last name, student ID number, and a specific description of the problem or error message you are receiving.
The Canvas icon does not show up on my Apps panel when I login to the Peralta Portal.	Send an email to helpdesk@cc.peralta.edu saying the Canvas icon does not show up when you login to the Peralta Portal along with your first name, last name, and student ID number.
When I click on the Canvas icon I get an error message that says “Page Not Found” that looks like this.	Send an email to canvas@peralta.edu with your first name, last name, student ID number, and the full email address you used when you logged into the Peralta Portal.
My class is not on my Canvas dashboard.	Send an email to canvas@peralta.edu with the name of the course that is not on your Canvas dashboard (for example: ENG 1A Composition and Reading) along with your first name, last name, and student ID number.
I need help learning how to use Canvas.	Canvas Student Guide Canvas Video Guide Peralta Student Resources Page Call Canvas Support 24 hours a day at 1-844-592-2199
I can’t login to Passport.	Read Passport’s frequently asked questions page to find the answer to your problem: http://web.peralta.edu/admissions/enrollment-steps/passport-help/. If the answer to your problem is not there or you need more assistance email reset@peralta.edu.
Visit the Student FAQ Canvas page for additional help resources.

1. Go to the Schedule of Classes.
2. Select Alameda in the campuses menu and then Online/DI/Internet-Based from the Mode of Instruction drop down menu.
3. Click the green Search button for a full listing of online and hybrid classes.

Once you decide on the course(s) that you want to enroll in, register for each course just as you would any regular course in Passport.

For each course, be sure to check whether there are any required on-campus meetings, technical requirements, or other special notes for the course.

College of Alameda offers distance education courses in two formats:

1. Online courses where students complete 100% of their coursework online via the internet.
2. Hybrid classes where students complete some class hours via the internet, and some class hours in-person in a classroom setting. In-person class hours vary by course and program, so be sure to check the full class listing in the schedule of classes or contact the instructor for specifics.

College of Alameda offers distance education courses in two formats:

1. Online courses where students complete 100% of their coursework online via the internet.
2. Hybrid classes where students complete some class hours via the internet, and some class hours in-person in a classroom setting. In-person class hours vary by course and program, so be sure to check the full class listing in the schedule of classes or contact the instructor for specifics.

Common Online Course Formats

There are many ways to learn online. According to the U.S. Department of Education, all online classes involve information being relayed through technology, such as discussion boards, video conferencing, and online assessments. However there are a few different tiers or formats for online classes, and the terminology can be very confusing.

Check out these common online class formats, as well as some pros/cons to keep in mind before enrolling.

General Tips:

No matter the format, all online classes require some technological preparation. Before enrolling, double check:

• Access to internet
• Access to a computer or adequate mobile device with word processing software for assignments
• Access to web camera
• Access to email

For support with technology, check out: Technology/Access Resources for PCCD Students

1. Login to the Peralta Portal at http://student.peralta.edu using your student email address and password.
2. You will be logged in to your Apps panel. Click the Outlook icon to access your email.

Forward your Peralta email to your personal email account (Gmail, Outlook, Yahoo!, etc.) by following the easy steps below:

Step 1: Login to the Peralta Portal at http://student/peralta.edu and login to your Peralta email account. Once you are in your email inbox, click the question mark in the upper right hand corner.

Step 2: Type the word forwarding in the search box.

Step 3: Click the blue “forwarding” link below.

Step 4: Click “Start forwarding.”

Step 5: Enter your personal email address in the box.

Step 6: Click “Save.”

Yes! You can download the Canvas Student app on your iOS or Android phone or tablet for on-the-go access to course content. Click the appropriate link below for instructions on how to download the app:

1. Download the Canvas Student app on your iOS device.
2. Download the Canvas Student app on your Android device.

Find more resources and tutorials on using the Canvas Student app on the Peralta Student Resources page.